Help Center

Can I add (or delete) products?

To add a product to your subscription

  1. Log in to your account using the phone number or email you used to create an account.
  2. Click “Subscriptions”.
  3. On your subscription, click the button that says “Browse all products”.
  4. Find the product you want to add, select one-time or subscription.
  5. Click “Add Product”.


To delete a product from your subscription

  1. Log in to your account using the same email you used to create an account.
  2. Click “Subscriptions”.
  3. Click on the "Click here to manage your subscriptions" button
  4. Go to your the subscription product you'd like to cancel and click the button labeled "Manage this Subscription"
  5. Click "Cancel subscription” at the bottom of the screen. 
  6. Follow the prompt to cancel the subscription. Select a reason for canceling (all feedback is helpful!)

All future orders will reflect your change.

Desktop view:


Mobile view:

 




We are here to help manage your subscription.

Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. Call (303)542-7218 9-5 Mountain Time, M-F. To self-serve click the "Subscriptions" button in your account dashboard. You can log in here.