Managing Your Account

If you have an active subscription and want to add a one-time purchase to your next shipment:  Log in to your account using the same email you used to create an account. Click “Manage Subscriptions”. On the top right of your subscription panel, click the orange button that says “Add Product”. Find the product you want to add and select the option to add the product as a one-time order. Click “Add Product”. Notes: Payment for the item will be processed when it ships. Alternatively, you can make a one-time purchase directly on our site. Please note, all orders under $60 will have a flat rate shipping fee of $7.95.   We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.  

On the log-in page click on the "Forgot Your Password?" link and you will receive an email with a link to reset your password.   We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.  

If you already have an active account (meaning you set up a password), and you are having trouble logging in, or problems with the customer portal, such as making changes to your subscription, credit card, or addresses, it could be your browser, Safari in particular. Here is what our subscription software provider, Recharge, recommends: "If the customer is using Safari version 13, that could be the issue. The best remedy here is to ensure that browsers are updated to the current version, which is now Safari 14, and to use another browser like Chrome or Firefox." If that doesn't work, you can try clearing your browser cache. You can do this by going to your browser (top right corner, right-click), going to > settings, then > history, and then > clear history. If this does not fix the problem, please contact us at: support@akamaibasics.com. If possible, include the browser you are using and any error messages that appeared. We sincerely apologize for any issues you might encounter managing your subscription. We strive to create the best experience possible and love and appreciate any feedback you have for us!   We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.  

You can skip a shipment, decrease the quantities on your next order, set a future ship date, or cancel your subscription. These features can be found in your account, by clicking the "Manage Subscription" button.    We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.  

Yes. You can do this in two ways by changing quantities of your subscription (this will change all your upcoming orders).  Simply log in to your account and click on the link that says “Manage Subscription”. Look for the "Actions" column on your subscription, then click "Edit".  Navigate to "Change quantity" then click "Edit". Add in your desired quantity, then click "Update quantity". All future orders will reflect your change.   We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.  

We believe in treating customers like we would a good friend, and our team is dedicated to providing outstanding service.  We also realize that subscriptions can be tricky to manage. So whether you want to adjust quantities, add or delete an item, change a ship date or billing information... whatever you need, we are here for you.  For the fastest service, please contact us via email at support@akamaibasics.com or by initiating a chat. Our goal is to get back to all customer inquiries within 24 hours (weekends may take a little longer). You can also call (303) 542-7218 9-5 Mountain Time, M-F. We are constantly working with our developers to improve the usability and customer experience. Thank you for your patience and feedback! To self-serve click the "Manage Subscription" button in your account dashboard. You can log in here.  

While you created an Account with your first order, you need to "Activate it" (create a password) to manage your Account and Subscription. You can do this (Activate/Create a Password) by clicking on the link in the "Account Activation" email sent to you after you place your first order.  If you can't find the email, no worries, just contact support@akamaibasics.com and we'll send out another activation email to you, or help you with anything else you need.   We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.  

Yes - at any time, for any reason. While we’d hate to see you go, we make it easy. No tricks or stumbling blocks, but there are a few steps to follow: Log in to your account using the email you used to create an account. (To log in, you need to "Activate your Account" (if you haven't already), which means creating a password. Use the link in the account activation email sent to you after you place your order.) Click on “Manage Subscriptions”. You'll see a list of your active subscriptions. On the right, click "Manage Subscription". After that, scroll down the page, on the left-hand side you'll see an option to "Skip Shipment" (this will move your shipment to the next scheduled date), or further down, at the bottom on the left, there is a link to "cancel my subscription". Click the link to "cancel my subscription"(if you prefer not to Skip your shipment, or even set a new date) then select the reason for canceling and click "Proceed", then click "cancel my subscription" and you are done!   We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve click the "Manage Subscription" button in your account dashboard. You can log in here.  

Our Subscription Management System offers more flexibility and options for ordering. Key features include: Save 5% on all subscription orders. Get your product when you need it with more delivery options. Choose every 2, 4, or 6 months. Nice tool if you have too much product or are running out. Or to ship less often and save on shipping.  Ability to add a one-time purchase to your subscription order. This is a great way to get an extra item or two shipped with your next order or to try a new product before subscribing. After trying with a simple click, you can update this item to ship regularly with your subscription. Easier to use with better navigation. Including a visual display of the items in your subscription. Free shipping sitewide for mainland US orders $60 and up. Subscription Orders Merging. In our commitment to minimize the environmental footprint associated with shipping products, we're implementing a practice of consolidating upcoming subscription orders. By synchronizing the charge dates of subscriptions linked to the same shipping address, we can ship them together. This means your orders may have been merged if they were originally scheduled for different days. This consolidation is designed to reduce packaging waste and the environmental impact of multiple shipments. If you prefer to keep your orders separate, please reach out to us at support@akamaibasics.com.  See all of the great features for yourself! Just click here and log in. Is there a feature missing or an improvement you'd like? Let us know! As always, we are happy to help you manage your subscription and answer any questions about our products and services. Email us at support@akamaibasics.com.  

You can edit your credit card information while logged into your online account. Here are the steps: 1. Log in to your account.  2. Click "Manage Subscriptions". You will see your current subscriptions. 3. Click "Payment Methods" in the right-hand corner. 4. To update the card on file, click "Add New Payment Method". 5. Enter the new card information and billing address, then click the "Add Payment Method" button. Once the new card is added, you must make sure that it is connected to your active subscriptions.  Navigate to "Shipping Addresses" by clicking on the menu at the top. Click the down arrow to the right of "Associated Payment Method". You should see the new card entered. Select the new card. Click "Change Payment Method" at the bottom of the screen. Click "Save".  We are here to help manage your subscription. Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Manage Subscription" button in your account dashboard. You can log in here.