Help Center

Can I skip shipments or change my ship date?

Yes. You can skip a shipment or choose a new delivery date. 

Log in to your account using the phone number or email you used to create an account, and click on the link that says “Subscriptions”

  1. Click "Click here to manage my subscriptions"
  2. Go to the product you want to change dates for and click the "Manage Subscription" button.
  3. Select "Reschedule" or "Skip Shipment" and choose your next preferred ship day or delay your order another interval (whichever one you've set up: 2, 4, 6 months).

 


 

We are here to help manage your subscription.

Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve, click the "Subscription" button in your account dashboard. You can log in here.